Airport Customer Services with a smileThis training is specially designed for employees engaged with customer services in the aviation industry. The training goals are to prepare the front office members to provide more than services but to create an excellent customer experience. It gives the employees confidence that they impact organisational development and create a special environment for its customers. The training improves and develops different competencies and skills related to interpersonal, communication and negotiation skills, decision making, creativity and conflict management. After completing this training the participant will be able to implement the best practices in customer services and design and improve superior customer experience. In the fast-changing environment and continuous technology development, a human approach is required more than ever. The program will provide answers to questions such as:
The training is based on different training methods such as simulations, exercises, work with peers, individual work, case studies, etc., to develop a highly effective training procedure. The program concludes with reflections on what the participants have learned and an action plan to help them apply the insights they gained during the program. Contact: [email protected] |